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Membership Info
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Joining
JoiningIf I join, will I be held to a contract?
We offer two kinds of contract, our standard contract is a minimum term of 6 months, with a 3 month cancellation period. If you want more flexibility however, we also offer a no contract term, for an additional £10 per month.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a classes only membership?No, in order to gain access to our group exercise, members are required to have a membership for the main gym also.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a membership for teenagers?Yes, our teen membership is available for anyone between the age of 14 - 17. To join on a teen membership, a parent or guardian must be present. These memberships are only available in club. Teen members enjoy no contract and no joining fee!
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Send feedbackThanks for the feedback. We will improve this article.How much are your memberships?Our membership prices vary depending on club, membership type and contract type.
Seeing the prices for your club is easy, just visit here and select your club to see memberships and prices available.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer corporate memberships?Yes, if you work for a business where multiple employees are all interested in becoming members, then we do offer discounts for our corporate partners. Speak to a member of staff in club to find out more about what discounts we offer.
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Send feedbackThanks for the feedback. We will improve this article.I tried to join but it said payment error, what should I do?Please contact your local club for assistance. You can view the clubs contact details here.
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Send feedbackThanks for the feedback. We will improve this article.Do I get a membership card when I join?Yes, our members receive a free membership card when they first visit. Subsequent replacements for lost cards are £5 per card. You can also access a free digital membership card on our mobile app.
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Send feedbackThanks for the feedback. We will improve this article.What age do you need to be to join?Our memberships start from 14 years old, with the consent of a parent or guardian.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer couples memberships?No, we don't offer couple memberships at this time. Each member requires their own membership to access the club.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer family memberships?No, we don't offer family memberships at this time. Each member requires their own membership to access the club.
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Send feedbackThanks for the feedback. We will improve this article.I cancelled my direct debit with my bank but want to re-join.If you cancelled your Direct Debit at the bank, and as a result cannot now re-join, you will need to contact your local club for assistance. You can view the clubs contact details here
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Send feedbackThanks for the feedback. We will improve this article.Why is there a £20 joining fee?When becoming a new member, you will pay a one time joining fee of £20. This fee helps to cover many of the administration costs that allow us to bring you your gym.
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Send feedbackThanks for the feedback. We will improve this article.How do I purchase an annual membership?We do sell annual memberships. At this time they are available in club only. Please speak to a member of staff at reception for more information.
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Send feedbackThanks for the feedback. We will improve this article.I work for Sports Direct, do I get a discount?Yes we offer all employees of Frasers Group a 20% discount, plus a £20 discount on their joining fee. Please bring your payslip in club and a member of staff will be able to set your staff account up.
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Send feedbackThanks for the feedback. We will improve this article.A member has passed away and I am their next of kin, what should I do?Please contact us for further assistance.
Everlast Fitness Club Memberships: memberships@everlastfitnessclub.com
Sports Direct Fitness Memberships: SDFMembership@sportsdirectfitness.com
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General
GeneralWhat are the differences between the CORE and PREMIUM membership?
Unlike the CORE membership, our PREMIUM membership comes with unlimited group exercise access, the option to bring a friend to train with you x2 per month for free, plus multi-club access.
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Send feedbackThanks for the feedback. We will improve this article.Why are some clubs more expensive than others?We tier the pricing of our clubs based on the facilities available (some clubs are much larger, some have swimming pools, some have larger functional fitness zones).
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a discount for NHS staff?Yes, we offer a discount for all of our emergency service workers. This offer is only available in club, and entitles you to pay no joining fee, saving you £20. Simply speak to a member of staff in club to find out more information.
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Send feedbackThanks for the feedback. We will improve this article.Which memberships include access to swimming pool?Great news, for our sites with swimming pools, all of our memberships include swimming pool access. You can find out if your club has a pool by checking its club page on our website.
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Send feedbackThanks for the feedback. We will improve this article.Can I buy a day pass?We are a member's club and therefore do not sell single use passes to non-members. We do allow existing members to bring friends for £10, or for FREE with the FRIEND PASS benefit of our PREMIUM membership.
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Send feedbackThanks for the feedback. We will improve this article.I have just signed up, what happens next?Congratulations. You will receive a welcome email and can start using the club straight away. A member of staff will give you your membership card in club. Alternatively you can access your digital membership card via the mobile app.
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Send feedbackThanks for the feedback. We will improve this article.Do I need an induction when I join?Inductions are not mandatory, but we are happy to show you around the club on your first visit if you'd like to see more of your new club. Please speak to a member of staff at the reception who will be happy to show you around.
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Send feedbackThanks for the feedback. We will improve this article.What is the FRIEND PASS perk?With our PREMIUM membership you get x2 FRIEND PASSES to use per month. This means you can bring a friend to train with you for free, twice per month. Simply sign them in at reception.
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Send feedbackThanks for the feedback. We will improve this article.How do I use my friend pass perk?To use one of your 2 FRIEND PASSES per month, simply let a member of the reception team know when you arrive with your friend. The receptionist will then allocate one of your friend passes for that month and your friend will get access to the club with you for that day!
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Send feedbackThanks for the feedback. We will improve this article.Can I use a Sports Direct Fitness Club if I am an Everlast Fitness Clubs member and vice-versa?Members who have 'multi club access' on their membership will be able to access any Sports Direct Fitness or Everlast Fitness Clubs facility on their tier or below.
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Send feedbackThanks for the feedback. We will improve this article.How do I upgrade or downgrade my membership?You can upgrade or downgrade your membership in-club by speaking to a member of staff (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.I have outstanding arrears on my account, what should I do?To make payment of any arrears on your account, please contact a member of staff in club who will be able to assist you.
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Send feedbackThanks for the feedback. We will improve this article.I would like to make a complaint, where do I do this?Our complaints procedure states that in the first instance any complaints should be made to your club General Manager. To contact them please visit here.
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Send feedbackThanks for the feedback. We will improve this article.My account says it is locked, what should I do?Please contact your home club who will be able to unlock your account, their contact details can be found here.
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Send feedbackThanks for the feedback. We will improve this article.I had a problem with my Direct Debit, what should I do?To discuss your account please speak with your home club. Alternatively please call the membership team on 0344 245 9276.
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Send feedbackThanks for the feedback. We will improve this article.I can no longer use or afford my membership.Please contact your home club who will be able to assist you (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.Corona Virus FAQsReopening Dates:
English Clubs: Now Open
Scottish Clubs: Now Open
Welsh Clubs: Now Open
Northern Irish Clubs: Now Open
Do I need to book to use the club?
no - after upgrades to our turnstiles you can now access the club at the time most convenient to you. We can now monitor the overall capacity of our clubs. in the event that a club reaches maximum capacity, we will operate a "one in/one out policy" - however our capacities are not expected to reach maximum.
Why does it mention a 70 minute workout time?
To help ensure our clubs don't reach capacity, we ask that members keep their workouts to a maximum of 70 minutes, in particular during peak times. If your club is empty you can of course train for longer if needed.
What is happening with my membership payments?
An advance notice will be emailed to each member in the week ahead of your club reopening. In this email we will confirm your next collection date and amount. These will be adjusted to factor any payments made in January and any days we are closed in April or May. if you pay for your membership annually, you will receive an email clarifying your new membership renewal date based on the days your club was closed.
Can I re-freeze my membership?
if you would like to make any amendments to your membership, you can do so by contacting us here.
Can you tell me more about how you are ensuring our safety when we return?
Now, more than ever, it is important that we all play our part in keeping our clubs clean and safe. Each of our clubs will have a COVID Champion present on the gym floor to ensure it is being kept clean. As a member it is also your responsibility to clean any equipment you use after you have used it. We have cleaning stations situated around our clubs where you can access antibacterial cleaning sprays and wipes to clean anything you use. Please do not use your personal sweat towels to wipe down any equipment. All of our staff have undergone extensive training during our closure to ensure theirs and your safety when we open. This training includes all of the new and required COVID 19 Ways of Working and includes Advances Cleaning, Social Distancing and PPE.
Will I be able to use the swimming pool?
Yes - our swimming pools will be opening on the same day our clubs do. This includes children's swimming, swimming lessons and group exercise in the pool. Our sauna and steam rooms are permitted to reopen from the 17th May.
When will group exercise be returning?
in line with government rules, our group exercise can resume from 17th May in England, Scotland and Wales (Northern Ireland TBC). Bookings for our group exercise classes are available from 1 week before the class, so from the 10th May you will be able to book your first class back!
Can I resume Personal Training?
Yes - 1-on-1 Personal Training is able to resume with immediate effect in our clubs when they reopen. Larger group training is permitted from the 17th May.
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Joining
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Cancelling or Freezing
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Cancelling or Freezing
Cancelling or FreezingHow do I cancel my membership?
You can request a cancellation of your membership by submitting a cancellation request via our contact us page, once complete our membership team will process your cancellation in line with your membership terms and cancellation period you agreed to when you joined.
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Send feedbackThanks for the feedback. We will improve this article.Can I freeze my membership?Yes, if you can't use our clubs at this time we offer a membership freeze at £5 per month, this is for a minimum of 3 months, and a maximum of 6 months. To request a membership freeze please select the freeze option from the drop down on the contact form, and a member of our membership team will be happy to process your freeze for you.
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Send feedbackThanks for the feedback. We will improve this article.I paid for an annual membership, how do I get a refund?All members have a 14-day cooling off period in which they can change their mind and are entitled to a refund. To request this, simply complete a cancellation request within your first 14 days since joining using our contact form and your cancellation will be processed along with a refund issued. If your request is submitted after the 14 days sadly, we will not be able to issue a refund.
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Send feedbackThanks for the feedback. We will improve this article.What does a "3 month cancellation period" mean?Some of our members have joined on a 6 month minimum term contract, with a 3 month cancellation period. This means that the shortest period you can be a member with us is 6 months. If at any point you wish to cancel you must give us 3 month's notice. For example, if you joined on 1st January 2021 and submitted a cancellation request on 1st September 2021, you would then begin your 3 month cancellation period, meaning your membership would end in December 2021.
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Send feedbackThanks for the feedback. We will improve this article.I submitted a membership cancellation request however I was still charged?There are a number of reasons why this may have been including a cancellation period or the date of cancellation request. To find out exactly why, you will need to contact our membership team.
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Send feedbackThanks for the feedback. We will improve this article.Can I reverse my cancellation request?Yes, to revoke a membership cancellation request, please speak to a team member within your club who can process this for you.
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Cancelling or Freezing
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Clubs and Facilities
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General
GeneralHow much do you charge for your sunbeds?
Sunbed prices vary between site. For accurate costs please speak to a member of staff in club.
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Send feedbackThanks for the feedback. We will improve this article.Can I view the club before signing up?Yes, all of our clubs have virtual tours online, meaning you can see every nook and cranny safely from home before you join.
Simply find your local club here to get a virtual tour today. Alternatively, a member of our team will always be happy to show you around in person, simply ask at reception today!
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Send feedbackThanks for the feedback. We will improve this article.I got a parking ticket, can you cancel the charge?Our club car parks are managed by an external company, it is your responsibility to ensure you validate your parking using the machines provided in club. Sadly, we are unable to assist in the removal of fines.
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Send feedbackThanks for the feedback. We will improve this article.What are your opening times?Opening sites vary by site. You can view your club opening times here.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer locker hire?Yes we do, to hire a locker simply speak to a member of staff in club.
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Send feedbackThanks for the feedback. We will improve this article.Can I bring my own padlock?Yes, you can. We also sell them in club in case you forget.
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Send feedbackThanks for the feedback. We will improve this article.Do you have onsite parking?We have on site parking at selected sites. To find out if your site has parking please contact your local club, their contact details can be found here.
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Send feedbackThanks for the feedback. We will improve this article.I was involved in an accident in club, what should I do?Any accident must be reported to the clubs General Manager as soon as possible, so it can be investigated. You can find your local clubs contact details here.
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PT and Classes
PT and ClassesHow much does Personal Training cost?
Our Personal Training costs vary depending on which trainer you work with. You can view our Personal Trainers
here to find details of how to contact them to book your first session.
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Send feedbackThanks for the feedback. We will improve this article.How do I book a Personal Training session?Our Personal Trainers manage their own calendars.
You can contact them using their contact details on our Personal Training page here to organise your first session!
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Send feedbackThanks for the feedback. We will improve this article.What group exercise classes do you offer?You can view our group exercise class timetables and types of classes via the app or using our club's pages found here.
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Send feedbackThanks for the feedback. We will improve this article.I received a class strike even though I attended my class?Please raise with staff in club who will be able to correct this. Always be sure to mark your name off on the class attendance list to avoid this being an issue in the future!
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Send feedbackThanks for the feedback. We will improve this article.When do classes become available to book?Our group exercise classes are scheduled 7 days in advance.
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Send feedbackThanks for the feedback. We will improve this article.Can I become a Personal Trainer?We are always on the look out for the next generation of Personal Trainers. To get started please email PTRecruitment@everlastfitnessclub.com
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Send feedbackThanks for the feedback. We will improve this article.Can I view your Personal Trainers online?Yes, you can view all our Personal Trainers by visiting here.
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Swimming
SwimmingCan children use the swimming pool?
Yes they can! We offer junior swim membership's in club from only £10 per month. To join your child up on this membership, simply speak to a member of staff in club.
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Send feedbackThanks for the feedback. We will improve this article.What time can children use the swimming pool?For children's swim times, please contact a member of the team in club for assistance. You can view the clubs contact details here.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer swimming lessons?Yes, swimming lessons are available at some selected sites. Please check in club for more information.
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General
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My Account
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My Account
My AccountI have forgotten my password, how can I reset this?
You can reset your password by selecting 'forgotten password' on our member login area here.
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Send feedbackThanks for the feedback. We will improve this article.How can I delete my information from your records?Everyone has the right to be forgotten, you can request this by emailing our membership team here:
Everlast Fitness Clubs Memberships: memberships@everlastfitnessclub.com
Sports Direct Fitness Memberships: SDFMembership@sportsdirectfitness.com
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Send feedbackThanks for the feedback. We will improve this article.How can I find my account details?You can find all of your account details in your welcome email you received when you first joined us. Alternatively you can request your details with a member of staff in-club.
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Send feedbackThanks for the feedback. We will improve this article.I have forgotten my pin number, what should I do?You can reset your password by selecting 'forgotten password' on our member login area: here.
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My Account
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About Us
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General
GeneralAre you recruiting?
You can view our latest vacancies here: https://www.sportsdirect.com/jobs/
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Send feedbackThanks for the feedback. We will improve this article.What is your head office number?You can contact our membership team on 03442459276.
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Send feedbackThanks for the feedback. We will improve this article.What is your head office address?Our address is:
Sportsdirect.com Fitness Limited,
Unit A,
Brook Park East,
Shirebrook,
NG20 8RY
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Send feedbackThanks for the feedback. We will improve this article.What are your social media pages?You can follow us on Facebook, Instagram or YouTube:
https://www.facebook.com/everlastfitnessclubs
https://www.instagram.com/everlastfitnessclubs
https://www.youtube.com/channel/UCqExUptmQFv9qcQHnLo94gA>
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Terms and Conditions
Terms and ConditionsContract Membership
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General
