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How can we help you?
Knowledge base
Membership Info
New Members
14
How much are your memberships?
Can I buy a day pass?
Can I view the club before signing up?
Do I get an induction when I join?
If I join, will I be held to a contract?
View all 14
Existing Members
2
Can I freeze my membership?
How do I cancel my membership?
General
4
I have just signed up, what happens next?
What age do you need to be to join?
Which memberships include access to swimming pool?
I tried to join but it said payment error; what should I do?
Gyms and Facilities
Gyms
6
Are you recruiting?
What are your opening times?
How can I see a list of all of your clubs?
How can I become a Personal Trainer?
Do you have onsite parking?
View all 6
Personal Training
3
How much does Personal Training cost?
How do I book a Personal Training session?
Can I view your Personal Trainers online?
Group Training
3
Do you offer a membership for classes only (without main gym access)?
What group training classes do you offer?
When do classes become available to book?
Swimming
3
Do you offer swimming lessons?
Can children use the swimming pool?
What time can children use the swimming pool?
General FAQ
General
8
Do you have an app?
I have tried contacting my club but they did not answer?
I am having a technical issue with the app
I got a parking ticket, can you cancel the charge?
Can I bring my own padlock
View all 8
About Us
2
What is your head office address?
How can I delete my information from your records?
Account
My Account
8
I have forgotten my password, how can I reset this?
My account says it is locked, what should I do?
I had a problem with my Direct Debit, what should I do?
I am moving home and can no longer use your facilities, what should I do?
I have had a medical issue and can no longer use your facilities, what should I do?
View all 8
Payments
6
Can I view my contract?
I submitted a membership cancellation request however I was still charged?
I wish to reverse my cancellation request and continue to use the club, can I do this?
I cancelled my direct debit with my bank but want to rejoin. What do I have to do?
How do I upgrade or downgrade my membership?
View all 6
